Hello everyone. Welcome to a new edition of the JCRC Today!
It is such a wonderful time of year. We are in the bridge period experiencing the last of summer yet there is a fall feeling in the air particularly in the morning hours. We have so much to share with you, so much happening at The John Clarke Retirement Center.
To catch you up on our first edition in a while, we have completed our annual state and federal survey for 2019 and we had a deficiency free survey. It is a testament to a great staff and leadership team doing whatever it takes every day to deliver great care and customer service.
We are about to have our annual Resident and Family satisfaction survey in November. Surveys will be mailed out independently by Service Trac, the State contracted company, to our family members and given to our residents here at John Clarke. This is our once a year publicly reported “Report Card” so to speak and I ask that you consider giving us the highest scores possible. If you have any concerns please call me and I will be happy to meet with you to resolve your concerns. It is very important that you take a couple of minutes to complete this survey and return it. Our scores from family members will not be reported unless a majority of the surveys are completed and returned. Thank you so much in advance for your assistance.
I want to congratulate our recent “Whatever it Takes” winners: Shawn Lull in August and Natasha Clarke in September. Shawn and Natasha represent the best in our staff they are very committed to John Clarke and our residents and do “Whatever it Takes”. We honor them with this recognition.
I wish you all the very best of the month, please come and experience fall with us during our many wonderful activities.
Hugh Hall, Administrator